The MyVoice service is designed to give your employees and other stakeholders an independent mechanism to have their voices heard in relation to reportable conduct, issues and problems in your business or to advise of opportunities for improvement. It assists organisations to operationalise their whistleblower framework and demonstrate compliance with legislation and good governance principles.
MyVoice provides a confidential and anonymous mechanism for employees, stakeholders and eligible parties to report ‘reportable conduct’ including, but not limited to, suspected fraud and misconduct, suspected bullying, harassment, other inappropriate behaviour as well as opportunities for improvement and recommendations for change.
Broader than just a service to support whistleblower requirements, MyVoice can be used by aged care facilities and providers to meet the expanded disclosure and compliance handling requirements contained in the Aged Care Royal Commission Final Report recommendations.
How does it work?
The MyVoice service is professional, cost-effective and quick & easy to establish.
The service consists of:
- A dedicated 1800 or 1300 number answered during business hours diverting to a messaging service late at night
- A secure portal at myvoice.services/yourname available 24/7 every day of the year
- A dedicated email address
- A secure postal address
- Brochures containing all of your MyVoice service details
Anyone wishing to have their voice heard can contact the MyVoice service through any of the mechanisms mentioned above. A full audit trail is maintained in relation to every interaction and any documentation provided.
If a MyVoice service caller notifies any issues under whistleblowing or other legislation, full details of the conversation will be captured, analysed and reported within 24 hours to the respective Protected Disclosure Coordinators in your organisation. Our report will contain recommendations for quick-win improvements should we identify any governance gaps during the disclosure.
If a MyVoice service caller notifies about opportunities for improvement, they will be documented in the portal and made available to your organisation on an ongoing basis.
MyVoice is surprisingly affordable. With setup costs less than $2000 and monthly charges costing little more than the daily cost of a round of coffees for your team. It’s never been easier to meet your obligations and collect business improvement ideas in a structured manner.
Get started with MyVoice
Get your business compliant with legal and regulatory requirements and start capturing valuable feedback & insights from employees, contractors, suppliers, customers and other key stakeholders.
We cannot solve our problems with the same thinking we used when we created them."